Organization Improvement Meeting

Areas of Expertise

With over 35 years of experience, we specialize in evaluating and enhancing the performance of businesses, nonprofits, and government organizations. Partnering closely with leadership teams, we deliver proven, sustainable improvement across all sectors.

Integrated Excellence for Organizations of All Types

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For organizations across business, nonprofit, healthcare, and the public sector, our OE21 Program delivers a powerful solution for driving measurable improvement. By combining our OE21 web platform with Microsoft Office 365 integration, we enable organizations of any size to implement the Baldrige Excellence Framework with precision and efficiency.

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1. Leadership Results Improvement
We work directly with senior leaders to assess and enhance governance, regulatory compliance, ethical behaviors, communication, stakeholder engagement, and community support.

2. Strategic Planning & Implementation
We collaborate with strategy teams to refine vision, mission, values, and strategic objectives—optimizing planning, execution, and outcomes.

3. Customer Results Improvement
Partnering with marketing and sales leaders, we enhance customer experience, market offerings, engagement, and satisfaction—ensuring your organization delivers value where it matters most.

4. Workforce Results Improvement
In partnership with HR, we develop and improve processes for workforce capability, capacity, engagement, workplace climate, culture, and effective workforce management.

5. Operations Results Improvement
By teaming with operations and department managers, we streamline and strengthen product/service design, delivery, support, project management, supply chains, safety, and risk mitigation.

A Proven Track Record of Excellence

Since 1995, our firm has assisted over 330 organizations in the business, nonprofit, and government sectors. Many of our clients have received organizational excellence awards, with several earning or being recognized as finalists for Baldrige Awards. See Customer List

Announcing the 21st century County of Excellence (CEP21) Initiative
 

We are excited to introduce the CEP21 County of Excellence in the 21st Century program—a groundbreaking initiative designed to elevate county performance nationwide. We are currently testing this transformative program using actual county, state and federal data sources. Learn more here. 

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About Chuck Mitchell, Principal Consultant

Chuck Mitchell brings a legacy of leadership and innovation. Prior to founding AfCI LLC, Mr. Mitchell was an accomplished Program Manager in the aerospace industry.

Hughes Aircraft (1980–1984): Senior Program Business Manager overseeing $100M+ defense contracts.

Interstate Electronics Corp. (1973–1980): Program Manager—marketing, program management, and recipient of the President’s Award for Management Excellence.

Education:

MS, Systems Management – University of Southern California

BS, Business Administration

Unique Copyrights
OE21.net™: Our web platform offers standards and improvement models aligned with PMI and ISO practices.

"A Guide to the Implementation of High-Performance Organizations©": Published in 2012, this comprehensive guide established the first standards for organizational excellence based on the NIST Baldrige Excellence Framework.

OE21 Scorecard & Assessment Tools: Featuring 90+ data models for in-depth assessment and digital integration—compatible with Microsoft Office 365 tools and methods.

Rapid Assessment:

Within 48 hours, Mr. Mitchell can diagnose critical improvement areas and vulnerabilities using our proprietary scorecard—benchmarking your organization against global excellence standards (NIST Baldrige Framework).

See Scorecard.

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