oe21logo4.PNG
busy office

Our Goal: Managers and Employees Actively Engaged and Focused on Results

Main.PNG

OE21 COMMON REFERENCES

OE21 Focus Teams Key References:

LEGEND.PNG

[   ] About the Status Brackets - See instructions at bottom of this page.

LEADERSHIP STANDARDS

                     
1 Leadership                    

 

[  ] 1.1 Senior Leadership                   
[  ] 1.2 Governance and Social Responsibilities                   
2 Strategy                    

[  ] P.2 Organizational Situation

[  ] 2.1 Strategy Development

[  ] 2.2 Strategy Implementation                   ​

4 Measurement, Analysis, and Knowledge       (top of page) 4.1 and 4.2 Common Standards  

7. Results

[  ]  7.4 Leadership and Governance Results

[  ]  7.5 Financial and Market Results

LEADERSHIP DECISION SUPPORT TOOLS 

[  ] B.1-LFT-SI Leadership Excellence Results (survey)

[  ] B.1-LFT-S2 Customer Excellence Results (survey)

[  ] B.1-LFT-S3 Operations Excellence Results (survey)

[  ] B.1-LFT-S4 Workforce Excellence Results (survey)

[  ] B.1-LFT-A Results Excellence Dashboard (.xlsx) 

[  ] P.1-LFT-S Organizational Profile Part 1 (survey)

[  ] P.2-LFT-S Organizational Profile Part 2 (survey)

[  ] 1.1-LFT-S Senior Leadership Results (survey)

[  ] 1.1-LFT-A Senior Leadership Results Analysis (.xlsx)

[  ] 1.2-LFT-S Community and Risk (survey)

[  ] 1.2-LFT-A Community and Risk Analysis (xlsx)

[  ] 2.1-LFT-S1 S.W.O.T. Strengths (survey)

[  ] 2.1-LFT-S2 S.W.O.T. Weaknesses (survey)

[  ] 2.1-LFT-S3 S.W.O.T. Opportunities (survey)

[  ] 2.1-LFT-S4 S.W.O.T. Threats (survey)

[  ] 2.1-LFT-A   S.W.O.T. Analysis (.xlsx)

[  ] 2.2-LFT-S CFO Performance (survey)

[  ] 2.2-LFT-D CFO  Performance Assessment Report (.pdf)

[  ] 2.2-LFT-A Product Service Value Contribution (.xlsx)

[  ] 4.1-LFT-M Metrics Selection Tables (.xlsx)

[  ] 2.0-LFT-P Leadership Excellence Strategy Plan (.xlsx)

[  ] 2.0-LFT-M Leadership Excellence Results (.xlsx) 

LEADERSHIP FOCUS TEAM (LFT) - STANDARDS AND DECISION SUPPORT TOOLS

CUSTOMER FOCUS TEAM (CFT) - STANDARDS AND DECISION SUPPORT TOOLS

CUSTOMER STANDARDS

3 Customers                    

 

[   ] 3.1 Voice of the Customer                   

[   ] 3.2 Customer Engagement                   

[   ] 3.2a Opportunity Marketing Guide                      
                    
7. Results

 

[   ]  7.2 Customer-Focused Results ​

CUSTOMER DECISION SUPPORT TOOLS

 

CUSTOMER FOCUS DATA COLLECTION SURVEYS

[  ] 3.1-CFT-S1 Customer Satisfaction Value (survey)

[  ] 3.1-CFT-A1 Customer Satisfaction Value Analysis (.xlsx)

[  ] 3.1-CFT-S2 Key Stakeholders Selection (survey)

[  ] 3.1-CFT-A2 Key Stakeholder Selection Analysis (.xlsx)

[  ] 3.1-CFT-S3 Voice of Customer (survey)

[  ] 3.1-CFT-A3 Voice of Customer Analysis (.xlsx)

[  ] 3.1-CFT-S4 Voice of Stakeholder (survey)

[  ] 3.1-CFT-A4 Voice of Stakeholder Analysis (.xlsx)

[  ] 3.2-CFT-S1 Prospects Prioritization (survey)

[  ] 3.2-CFT-A1 Prospects Prioritization Analysis (.xlsx)

[  ] 3.2a-CFT-S2 Opportunity Manager (survey)

[  ] 3.2a-CFT-A2 Opportunity_Manager Analysis (.xlsx)

[  ] 3.0-CFT-P Customer Excellence Strategy Plan (.xlsx)

 

[  ] 3.0-CFT-M Customer Excellence Results (.xlsx)

OPERATIONS FOCUS TEAM (OFT) - STANDARDS AND DECISION SUPPORT TOOLS

OPERATIONS STANDARDS  

Group 1 - OPERATIONS WORK PROCESSES             

[   ] 6.1a Product, Service, and Process Design         

[   ] 6.1b Process and Project Management

       

[   ] 6.1c Supplier and Supply Chain Management

Group 2 - OPERATIONS EFFICIENCY   

[   ] 6.1d Innovation and Risk Management

[   ] 6.2a Process Efficiency and Effectiveness

[   ] 6.2b Management of Information Systems

[   ] 6.2c Safety and Emergency Preparedness

7. Results (Groups 1 and 2)

[   ]  7.1 Product and Process Results

OPERATIONS DECISION SUPPORT TOOLS

 

[  ] 6.1a-OFT-A Process Designer (.xlsx)

[  ] 6.1b-OFT-P Project Manager (.xlsx)

[  ] 6.1c-OFT-S1 Key Supplier/Partner Selection (survey)

[  ] 6.1c-OFT-A1 Key Supplier Selection Analysis (.xlsx)

[  ] 6.1c-OFT-S2 Key Supplier Performance (survey)

[  ] 6.1c-OFT-A2 Key Supplier Performance Analysis (.xlsx)

[  ] 6.1d-OFT-S1 OE21 INNOVATOR_Problems (survey)

[  ] 6.1d-OFT-A1 OE21 INNOVATOR_Problems Analysis(.xlsx)

[  ] 6.1d-OFT-S2 OE21 INNOVATOR_Causes (survey)

[  ] 6.1d-OFT-A2 OE21 INNOVATOR_Causes Analysis (.xlsx)

 

[  ] 6.1d-OFT-S3 OE21 INNOVATOR_Five Whys (survey)

[  ] 6.1d-OFT-A3 OE21 INNOVATOR_Five Whys Analysis (.xlsx)

[  ] 6.1d-OFT-S4 OE21 INNOVATOR_Solutions (survey)

[  ] 6.1d-OFT-S4 OE21 INNOVATOR_Solutions Analysis (.xlsx)

[  ] 6.1d-OFT-S5 OE21 INNOVATOR_Opportunities (survey)

[  ] 6.1d-OFT-A5 OE21 INNOVATOR_Opportunities Analysis (.xlsx)

[  ] 6.1d-OFT-S6 Risk Manager (survey)

[  ] 6.1d-OFT-A6 Risk Manager Analysis (.xlsx)

[  ] 6.2a-OFT-S1 SM Team Charter (survey)

[  ] 6.2a-OFT-S2 SM Data Log (survey)

[  ] 6.2a-OFT-S3 SM story (survey)

[  ] 6.2a-OFT-A Process Improvement Workbook (.xlsx)

[  ] 6.2b-OFT-S1 Cybersecurity (survey)

[  ] 6.2b-OFT-A1 Cybersecurity Analysis (.xlsx)

[  ] 6.2b-OFT-D1 Cybersecurity Framework (.pdf)

 

[  ] 6.2c.1-OFT-D1 Business Continuity Plan Guide (.pdf)

[  ] 6.2c.2-OFT-D2 Business Continuity Plan (.pdf)

[  ] 6.2c.3-OFT-D3 Business Impact Analysis Worksheet (.pdf)

[   ] 6.0-OFT-P OFT Operations Excellence Strategy Plan (.xlsx)

[   ] 6.0-OFT-M OFT Operations Excellence Results (.xlsx)

WORKFORCE FOCUS TEAM (WFT) - STANDARDS AND DECISION SUPPORT TOOLS

WORKFORCE STANDARDS 

                                              
5 Workforce

 

[   ] 5.1 Workforce Environment

[   ] 5.2a Workforce Engagement

[   ] 5.2b Workforce and Leader Development 

 

7. Results

                 

[   ] 7.3 Workforce Focused Results

WORKFORCE DECISION SUPPORT TOOLS

[  ] 5.1a-WFT-S1 Workforce Capability (survey)

[  ] 5.1a-WFT-S2 Workforce Capacity (survey)

[  ] 5.1a-WFT-A1 Workforce Capability Capacity Calculator (.xlsx)

[  ] 5.1b-WFT-S1 Voice of Workforce (survey)

[  ] 5.1b-WFT-A1 Voice of Workforce Analysis (.xlsx)

[  ] 5.2a-WFT-S1 Work Unit Performance (survey)

[  ] 5.2a-WFT-A1 Work Unit Performance Analysis (.xlsx)

[  ] 5.2a-WFT-S2 Workforce Engagement (survey)

[  ] 5.2a-WFT-A2 Workforce Engagement Analysis  (.xlsx)

[  ] 5.2b-WFT-S1 Training Effectiveness and Needs (survey)

[  ] 5.2b-WFT-A1 Training Effectiveness/Needs Analysis (.xlsx)

[  ] 5.2b-WFT-S2 Workforce/Leaders Learning/Dev. (survey)

[  ] 5.2b-WFT-A2 Workforce/Leaders Learn/Dev Analysis (.xlsx)

[  ] 5.0-WFT-P Workforce Excellence Strategy Plan (.xlsx)

[  ] 5.0-WFT-M Workforce Excellence Results (.xlsx)

ABOUT THE STATUS BRACKETS [   ]

The brackets [  ] alongside the linked Standards, Surveys, and Sheets are used to display the progress of implementation. 

OE21 Standards: Insert [ 0% to 100% ] in the brackets alongside the Standard link, to indicate the cumulative percent that the Standard has been implemented. The percent value must be identical to the Milestone Percent value displayed inside the Standard's implementation instructions. As each group of implementation steps is accomplished, the percent completion grows from 0% to 100%.  

Surveys: Insert [ > ] In the brackets alongside the survey links, indicating that the survey has been launched, people have responded and data now exists within the survey. Note: All OE21 surveys reside in the Survey Methods system (see www.surveymethods.com). Your organization must subscribe to Survey Methods in order to receive your OE21 surveys and use the system to modify, launch, close, and export files from surveys. For more info see: Survey Process

Spreadsheets: Insert [ > ] in the brackets alongside the spreadsheet link, indicating that data has been input either manually or from a Survey export file and that data now exists into the sheet.