The Leadership Focus Team (LFT)  includes CEO, CFO, CIO, COO, CHRO, President, VP, and other senior leaders

The primary charter of the LFT is to measure and improve results in four areas:

  • Financial Performance

  • Market/Sales Performance

  • Strategy Alignment & Accomplishment

  • Leadership and Social Impact

To help the LFT improve these results the OE21 program provides eleven (11) standards listed below.

Each of the LFT standards includes implementation procedures and decision support tools.


LFT Decision Making Role - After each OE21 Standard is implemented, the LFT is responsible for decisions about Action Plans that may be required in response to information discovered during surveys and analysis conducted during the implementation of OE21 Standards. If minor action plans or no action plans are required, the LFT advises the team to proceed ahead to the next OE21 Standard. If significant action plans are required,  LFT decision-making is required. The decision-making process is documented on the OE21 Introduction page.


(LFT) P.1 Organizational Description

(LFT) B.1 Organization Excellence Assessment 

(ALL) Guide to Assessments/Survey Process

1 Leadership                    
(LFT) 1.1 Senior Leadership                   
(LFT) 1.2 Governance and Social Contributions                   
2 Strategy

(LFT) P.2 Organizational Situation                     
(LFT) 2.1 Strategy Development                   
(LFT) 2.2 Strategy Implementation                   ​


4 Measurement, Analysis, and Knowledge Management          
(LFT) 4.1 Measurement/Analysis/Improvement of Performance  
(LFT) 4.2 Information and Knowledge Management                                                       
7. Results

(LFT)  7.4 Leadership and Governance Results

(LFT)  7.5 Financial and Market Results