Organization Improvement Meeting

Areas of Expertise

With over 35 years of experience, we specialize in evaluating and enhancing the performance of businesses, nonprofits, and government organizations. Partnering closely with leadership teams, we deliver proven, sustainable improvement across all sectors.

OE21 Program: Integrated Excellence for Organizations of All Types

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For organizations across business, nonprofit, healthcare, and the public sector, our OE21 Program delivers a powerful solution for driving measurable improvement. By combining our OE21 web platform with Microsoft Office 365 integration, we enable organizations of any size to implement the Baldrige Excellence Framework with precision and efficiency.

Our support spans every major area of organizational improvement:

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OPTION 1 - Do it Yourself Implementation (Available Sept 2025) Purchase login/password to our OE21 Library of standard operating procedures designed to implement Baldrige Categories 1 to 7. Once you login you can view each procedure and examine the spreadsheet analysis models used in the procedure, then purchase one or more of our analysis models for a small fee (ranging from $15 to $25) for each model. Purchases of our models are online, via our safe ShopIFY account. Once your purcase is processed, the ShopIFY account downloads the model to you. Email crmflorida@gmail.com for more information or questions you may have. 

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OPTION 2 - Purchase our Consulting Services to help you implement Baldrige Categories 1 to 7 (2024 version). We accept consulting purchases by the hour for any or all of items 1 to 5. Email crmflorida@gmail.com for an estimate. 

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1. Leadership Results Improvement
We work directly with senior leaders to assess and enhance governance, regulatory compliance, ethical behaviors, communication, stakeholder engagement, and community support.

2. Strategic Planning & Implementation
We collaborate with strategy teams to refine vision, mission, values, and strategic objectives—optimizing planning, execution, and outcomes.

3. Customer Results Improvement
Partnering with marketing and sales leaders, we enhance customer experience, market offerings, engagement, and satisfaction—ensuring your organization delivers value where it matters most.

4. Workforce Results Improvement
In partnership with HR, we develop and improve processes for workforce capability, capacity, engagement, workplace climate, culture, and effective workforce management.

5. Operations Results Improvement
By teaming with operations and department managers, we streamline and strengthen product/service design, delivery, support, project management, supply chains, safety, and risk mitigation.

A Proven Track Record of Excellence
Since 1995, our firm has assisted over 330 organizations in the business, nonprofit, and government sectors. Many of our clients have received organizational excellence awards, with several earning or being recognized as finalists for Baldrige Awards. See Customer List

Announcing the 21st century County of Excellence (CEP21) Initiative
 

We are excited to introduce the CEP21 County of Excellence in the 21st Century program—a groundbreaking initiative designed to elevate county performance nationwide. In the coming months, we will partner with county governments, healthcare agencies, private businesses, nonprofits, and educational institutions to launch this transformative program.

CEP21 offers a comprehensive roadmap for counties committed to organizational excellence. By leveraging the full Baldrige Excellence Framework, our program empowers counties to achieve best-in-class results. Seamlessly integrating advanced AI capabilities with Microsoft Office 365 tools, CEP21.org addresses every component of the Baldrige Framework—from the initial Organization Profile to all seven performance categories.

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​What sets CEP21.org apart is its new ideas and its flexibility. Our processes and tools can be customized to address the specific needs and priorities of your county or organization—enabling a new standard for excellence and ongoing improvement in the 21st century.

About Chuck Mitchell, Principal Consultant
Chuck Mitchell brings a legacy of leadership and innovation. Prior to founding AfCI LLC, Mr. Mitchell was an accomplished Program Manager in the aerospace industry.

Hughes Aircraft (1980–1984): Senior Program Business Manager overseeing $100M+ defense contracts.

Interstate Electronics Corp. (1973–1980): Program Manager—marketing, program management, and recipient of the President’s Award for Management Excellence.

Education:

MS, Systems Management – University of Southern California

BS, Business Administration

Unique Copyrights
OE21.net™: Our web platform offers standards and improvement models aligned with PMI and ISO practices.

"A Guide to the Implementation of High-Performance Organizations©": Published in 2012, this comprehensive guide established the first standards for organizational excellence based on the NIST Baldrige Excellence Framework.

OE21 Scorecard & Assessment Tools: Featuring 90+ data models for in-depth assessment and digital integration—compatible with Microsoft Dynamics, Monday.com, and more.

Rapid Assessment:

Within 48 hours, Mr. Mitchell can diagnose critical improvement areas and vulnerabilities using our proprietary scorecard—benchmarking your organization against global excellence standards (NIST Baldrige Framework). See Scorecard.

Partner with Us—Achieve Organizational Excellence
Let our expertise and innovative solutions guide your organization to its highest potential. Contact us to schedule a comprehensive organizational assessment and begin your journey toward measurable, lasting excellence.

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