The Operations Focus Team (OFT) includes managers of Product/Service Design, Production, Delivery, Supplier, Quality and Risk
The primary charter of the OFT is to measure and improve results in four areas:
Project & Administrative Management
Supplier/Supply Chains Management
Quality and Risk Management
To help the OFT improve these results the OE21 program provides eight (8) standards listed below.
Each of the OFT standards includes implementation procedures and decision support tools.
OPERATIONS FOCUS TEAM (OFT)
OE21 Survey Process (applicable to all surveys)