Title: OFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx)

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Purpose and Value: Helps select measures that have value in measuring and improving product, service and process focused results as defined in Baldrige Category 7.1.

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Responsibility: Operations Focus Team (OFT) 

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​Inputs: 

• Metrics tables of 20 suggested Operations Focused Results measures

• Trend Charts (20 tabs) each containing data inputs for measures, targets, two benchmarks, and a high/low indicator 

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​Calculations and Observations: (see images below)

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Example OFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx) - Metrics Table 

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Note: The Metrics Table provides a wide range of choices. This OE21 Model allows up to 20 measures for each of the four Focus Teams.

Example CFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx) - Trend Chart - Key Processes Charted

Example OFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx) - Trend Chart - Investments