Title: CFT Implementation Tracker.xlxs

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Purpose: Track progress of implementing all OE21 standards for Customer Focus Team (CFT)

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Responsibility: Customer Focus Team (CFT)

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Value: Tracks who does what and when, including percent (%) of task completed versus % planned

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Inputs: CFT enters estimated hours per task, planned finish date and task % completion

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Calculations: Implementation Variance (between task completion and tasks planned)

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Tabs: 

• 3.1 Voice of the Customer

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• 3.2 Customer Engagement

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• 3.2a Opportunity Marketing

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• 7.2 Customer Focused Results

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Tab 1: 3.1 Voice of the Customer (example)

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