CFT Implementation Tracker

Title: CFT Implementation Tracker.xlxs

Purpose: Track progress of implementing all OE21 standards for Customer Focus Team (CFT)

Responsibility: Customer Focus Team (CFT)

Value: Tracks who does what and when, including percent (%) of task completed versus % planned

Inputs: CFT enters estimated hours per task, planned finish date and task % completion

Calculations: Implementation Variance (between task completion and tasks planned)


  • 3.1 Voice of the Customer

  • 3.2 Customer Engagement

  • 3.2a Opportunity Marketing

  • 7.2 Customer Focused Results


Tab 1: 3.1 Voice of the Customer (example)