CFT Implementation Tracker
Title: CFT Implementation Tracker.xlxs
Purpose: Track progress of implementing all OE21 standards for Customer Focus Team (CFT)
Responsibility: Customer Focus Team (CFT)
Value: Tracks who does what and when, including percent (%) of task completed versus % planned
Inputs: CFT enters estimated hours per task, planned finish date and task % completion
Calculations: Implementation Variance (between task completion and tasks planned)
Tabs:
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3.1 Voice of the Customer
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3.2 Customer Engagement
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3.2a Opportunity Marketing
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7.2 Customer Focused Results

Tab 1: 3.1 Voice of the Customer (example)