CFT 3.1 Customer Excellence Project (.xlsx)

Title: CFT 3.1 Customer Excellence Project.xlsx

Purpose: Track progress of implementing the action plan to boost the customer focused results (defined in Baldrige 7.2)


Responsibility: Customer Focus Team (CFT)

Value: Tracks who does what and when, including percent (%) of task completed versus % planned and both original and revised completion dates


Inputs: Task titles, task performers, labor hours or non-labor dollars, task completion %, and revised completion dates


Calculations: resources required (dollars), cumulative planned completion %, cumulative action completion % and cumulative planned dollars consumed (spent)


Example Customer Excellence Project Plan (Simple


Example Customer Excellence Project Plan (Detailed)