CFT 3.1 Customer Excellence Project (.xlsx)
Title: CFT 3.1 Customer Excellence Project.xlsx
Purpose: Track progress of implementing the action plan to boost the customer focused results (defined in Baldrige 7.2)
Responsibility: Customer Focus Team (CFT)
Value: Tracks who does what and when, including percent (%) of task completed versus % planned and both original and revised completion dates
Inputs: Task titles, task performers, labor hours or non-labor dollars, task completion %, and revised completion dates
Calculations: resources required (dollars), cumulative planned completion %, cumulative action completion % and cumulative planned dollars consumed (spent)

Example Customer Excellence Project Plan (Simple

Example Customer Excellence Project Plan (Detailed)